Reference

Our legal terms, your account safety

When you open an account on agen303, you enter a clear agreement that protects both your funds and your data.

Account protection clauseData retention policyPayment verification steps24/7 support access
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agen303 Our legal terms, your account safety
REACH OUR TEAM

How to contact us about legal matters

Live Chat Open the chat widget in your account lobby or on this site. Our team responds to legal questions and account inquiries 24 hours a day, every day.
Email Support Send detailed questions about your account terms, data rights or payment disputes to our support address. Expect a reply within 24 hours during business days.
Account Settings Log in to your agen303 account and visit the Help or Legal section in your profile. You can request a copy of your data, update your details or ask about your account status.
HOW WE PROTECT YOU

What we do to keep your account secure

Password and login security

Your password is encrypted. We never store it in plain text. You can change your password anytime from your account settings. If you forget it, use our reset link or contact support.

Payment data handling

Deposits via DANA, OVO, GoPay and QRIS are routed through secure payment gateways. We do not store your payment details on our servers; each transaction is verified before we credit your account.

Data retention and deletion

We keep your account data as long as your account is active. Once you close your account, we retain records for the period required by law, then delete personal details unless you request otherwise.

Cookies and tracking

We use cookies to remember your login and game preferences. You can manage cookie settings in your browser. Essential cookies for account security cannot be disabled.

Dispute resolution

If you disagree with a transaction or account term, contact our support team with details. We investigate and respond within 5 business days for most disputes.

Your data rights

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request deletion where allowed by law. Submit requests through your account or contact support.

Questions about terms and your account

We collect your name, email, phone number, date of birth and address to verify your identity and process payments. This information is used only for account administration, payment clearing and fraud prevention. You can view and update these details in your account settings anytime.

Once you close your account, we keep records for the period required by local law and our regulatory obligations, typically 5–7 years for payment and transaction data. Personal identifiers are deleted sooner unless a legal hold is in place. You can request early deletion for data not subject to legal retention.

Yes. Log into your account, go to Settings > Data Rights, and select 'Request My Data'. We compile and send you a file within 10 business days. You can also email support to request the same.

Contact support with your transaction ID and description of the issue. We investigate payment disputes with your bank or payment provider (DANA, OVO, GoPay, QRIS) and respond within 5 business days. Most disputes are resolved by confirming receipt or correcting account errors.

Yes. All deposits and withdrawals on agen303 use SSL encryption. Payment details are never stored on our servers. Each transaction is verified and logged, and you receive a confirmation in your account history immediately after processing.

We accept DANA, OVO, GoPay, QRIS and bank transfer. DANA, OVO and QRIS deposits typically clear within a minute. Bank transfers may take 1–2 business hours depending on your bank. Withdrawals follow the same timeline once your account is verified.

Your account is governed by the laws of Indonesia where local law permits. If you move outside Indonesia, access to certain games or features depends on local law in your new location. Contact support to discuss your circumstances if you relocate.

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