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Our Terms Shape Your Account and Play

When you open an account at agen303, you're entering an agreement that covers how deposits and withdrawals work, what happens with your data, and how we support you.

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agen303 Our Terms Shape Your Account and Play
HELP WHEN YOU NEED IT

How to Reach Us About These Terms

Live Chat Open the chat window in the bottom-right corner of your account lobby. Our team responds during business hours (09:00–22:00 Western Indonesia Time, seven days a week) and can clarify any term, help with account disputes, or walk you through withdrawal verification.
Email Support Send questions to [email protected] with your account email and username. Include a screenshot if the issue involves a specific transaction or term. We reply within 24 hours with a clear answer and next steps for resolving the issue.
In-Account Messages Log into your account, go to Messages, and open a ticket. Attach documents (ID, proof of payment, bank statement) directly if you need to dispute a withdrawal or query a policy. Our compliance team reviews these and responds with a formal decision.
YOUR DATA AND RIGHTS

How We Protect Your Account

Data Security

Your personal and financial information is encrypted using industry-standard SSL protocols. We store payment details securely and never share them with third parties without your explicit consent. Account passwords are hashed; login sessions time out after 30 minutes of inactivity for your protection.

Cookie and Tracking Policy

We use cookies to remember your login, language preference and game history. These help us improve your experience and detect fraudulent access. You can disable non-essential cookies in your browser settings without losing access to your account or withdrawals.

Data Retention

Account records, transaction logs and chat history are kept for seven years to comply with Indonesia financial regulations. You can request a data export by emailing [email protected] with your account ID. Deleted account data is archived, not permanently erased, for dispute resolution.

Account Closure and Withdrawal

You can close your account anytime through Settings > Account > Deactivate. All remaining balance must be withdrawn first. Once closed, your account cannot be reopened; opening a new one requires a different email and verification documents.

Dispute and Appeals

If you believe a withdrawal was incorrectly rejected or a bet was miscalculated, contact our disputes team at [email protected] within 30 days. Provide your account ID, transaction ID and screenshots. We investigate and respond within 5 business days.

Changing Your Terms Agreement

We may update these terms to reflect regulatory changes or new features. You'll receive 14 days' notice via email and in-account banner. Continuing to play after the change date means you accept the new terms. You can request a copy of the old terms by emailing [email protected].

Terms & Conditions Questions

Click 'Forgot Password' on the login page and verify your email or phone number. A reset link arrives within two minutes. If you're locked out due to failed login attempts, wait 30 minutes before trying again. Contact live chat if you still can't access your account after 24 hours.

No. Creating duplicate accounts violates our terms. One person, one account. If we detect multiple accounts linked to the same phone, bank account or device, all will be suspended. Funds in suspended accounts are held pending an investigation (typically 5–7 days).

Withdrawals to DANA, OVO, GoPay or QRIS usually arrive within 1–3 business days after verification. Bank transfers may take an additional day. We verify your identity on the first withdrawal; this adds 6–24 hours. Track your withdrawal status in Account > Transactions > Pending Withdrawals.

Daily Deposit references are set per account and depend on your verification level. Standard accounts: up to Rp 50,000,000 per day. Verified accounts: up to Rp 100,000,000. Withdrawal limits reset daily at 00:00 Western Indonesia Time. Contact support to request a temporary increase.

Report the error to [email protected] within 30 days with your account ID, game name, bet amount and the exact time. Include a screenshot if possible. Our reconciliation team reviews live table recordings and slot logs to confirm the entry. We respond with our findings within 5 business days.

Yes. Log into your account and go to Account > Statements. You can export a CSV file of all deposits, withdrawals and play activity for the last 12 months. For longer periods or a certified statement, email [email protected] with your account ID. We send this within 24 hours.

It means your access to agen303 features and your rights under these terms may vary depending on where you live. Some regions restrict certain games or payment methods. We comply with local regulations where you play. Check with local authorities or contact our support team if you're unsure about your eligibility.

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